OpenMethods and Five9 Create Partnership to Enable Streamlined Omnichannel Interaction for Contact Centers Using Oracle Service Cloud

OpenMethods, a leader in omnichannel and CTI integration solutions, today announced its partnership with Five9 (NASDAQ: FIVN), a leading provider of cloud software for the enterprise contact center market. The partnership will start with OpenMethods' releasing PopFlow Studio for Five9's Cloud Contact Center and Oracle Service Cloud. This PopFlow release will enable contact centers using Five9 and Oracle Service Cloud to automate workflows, personalize customer experiences and reduce average call handle time by more than 30 seconds. OpenMethods will now offer new and current Five9 customers a free, 30-day trial of PopFlow Studio. Later this year, OpenMethods will release their Harmony multimedia bar for Five9's Cloud Contact Center and Oracle Service Cloud. Click here for more.

from Cellular News http://bit.ly/2t7VVxV