Metro Bank Engages Employees for Better Customer Service with NICE Workforce Management in the Cloud

NICE (Nasdaq:NICE) today announced that Metro Bank, a rapidly growing United Kingdom-based challenger bank, has selected NICE's leading Workforce Management (WFM) solution to support its UK operations. In addition to increasing operational efficiency and agent productivity at the bank's branches and contact centers, the NICE WFM solution will also help boost employee motivation with a smartphone application for mobile access to WFM scheduling features. Click here for more.

from Cellular News http://bit.ly/2siewGx