Success Strategies of Operations Executives

No one feels the pain of a distributed organizational structure more than operations managers. For example, a few years ago, Boeing’s Dreamliner suffered a mid-flight battery fire on a 787 out of Boston and a smoldering battery on a following flight to Japan. Turns out, the cheap parts in the 787’s power distribution panels were coming from supply chain subcontractors working outside the view of Boeing’s operations managers. Guess who got blamed? Operations managers.

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