STARTEK Survey Confirms Chatbots, AI Not the End of Call Center Human Interactions

The trend to solely employ digital or automated tools may backfire as consumers are drawn to companies who offer customer service representatives - particularly when resolving a product or service dispute, according to a new survey sponsored by STARTEK (NYSE: SRT), the Colorado-based business process services firm. [Download the survey report] Click here for more.

from Cellular News http://bit.ly/2xEPQgt