Seamless, Personalized Customer Experience the Focus of Today's Call Centers, Says ISG Research Report

STAMFORD, Conn. , Oct.andnbsp;Contact center services are evolving rapidly to provide a seamless, personalized customer experience through automation and analytics, while transforming the traditional call center into an opportunity center for the business, according to the ISG Provider Lens™ Contact Center Customer Experience Archetype Report released today by Information Services Group (ISG) (NASDAQ: III), a leading global technology research and advisory firm. Click here for more.

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